Refund policy
Last updated 29 July 2026
This policy sets out how cancellations, returns and refunds work at Oldmine. It forms part of our Terms of Sale, and the Terms of Sale apply in full to every order.
Everything we sell is second hand
Every piece is antique or vintage. It has been worn before, often for a very long time. "Excellent condition" for a hundred-year-old ring does not mean the same thing as it does for a piece made last week, and we describe condition on that basis. Normal age-related wear should be expected unless a listing says otherwise.
The photographs are part of the description. Please look at them as carefully as you read the words - they show wear, marks and colour more honestly than a sentence can. All measurements and weights are approximate and can vary.
If you would like more photographs, more detail about condition, or clarification of anything at all, contact us before purchasing at hi@oldmineshop.com or @oldmine_jewelry on Instagram. We would much rather send you five more photographs than have a piece travel to you and back.
Pieces sell out fast, and each one is one of a kind - so a returned piece cannot be swapped for the same thing again. All prices, and all the amounts named in this policy, are in USD.
Cancelling an order
An order may be cancelled within 1 hour of checkout, so that the package has not already gone out. Message @oldmine_jewelry to cancel.
A cancelled order is refunded minus a 10% restocking fee.
Returns, not exchanges
Oldmine does not offer exchanges. We do accept returns for a refund, on the conditions below.
How to return a piece
- Contact Oldmine within 24 hours of receiving the item, at hi@oldmineshop.com, to receive the return address. Items sent back without first requesting a return are not accepted.
- Return the item within 2 working days.
- Ship with UPS Express only. Other couriers are not accepted.
- Fully insure the package. Oldmine is not responsible for loss or damage in transit on a return.
- Mark the customs forms as "returned goods / return".
The piece must come back in the same condition it was sent in, with any original packaging.
What is deducted from a refund
Because duties and taxes are pre-paid on the way out, a refund is issued minus:
- the pre-paid duty, being 30% of the total;
- the shipping fee of 55 USD, also where shipping was included in the price;
- the standard 10% relisting fee; and
- any taxes incurred on the return itself, if the package was not marked properly as returned goods.
Once we have received and inspected the return, we will let you know whether the refund is approved. If it is, it is issued to your original payment method. Please allow time for your bank or card issuer to post it.
Pieces that cannot be returned
- Custom or personalised orders
- Resized or altered items
- Items from the OMJ Fine Jewelry Collection
- Items bought on sale
- Items purchased through layaway or a payment plan
- Any order where you have previously cancelled or returned items
- Gift cards
Layaway
Layaway is offered through Partial.ly.
The first instalment is due immediately at checkout and is a non-refundable down payment. All layaway sales are final.
Payments are due according to the agreed schedule. A payment counts as missed if it has not been received within 5 days of its due date.
If a plan is cancelled, or a payment remains missed for more than 5 days, the plan is closed and a shop gift code is issued for the amount paid, minus the down payment and minus the 10% relisting fee.
Pieces remain the property of Oldmine until a layaway plan is paid in full, and are shipped only once the final payment has been received.
Damage or the wrong item
Please inspect your order as soon as it arrives. If a piece is damaged in transit, or is not what was described, contact us immediately at hi@oldmineshop.com so we can look at it and put it right.
Questions
Write to hi@oldmineshop.com, or message @oldmine_jewelry on Instagram.
