Shipping policy
Last updated 29 July 2026
This policy sets out how we ship. It forms part of our Terms of Sale, and the Terms of Sale apply in full to every order.
How we ship
Worldwide UPS Express from Denmark, typically 1 to 4 working days in transit. Orders are dispatched within 1 to 3 working days, and tracking information is emailed to you.
Customs, duties and taxes
Orders under 800 USD are no longer exempt from customs taxes. To keep delivery smooth and avoid parcels being held, all orders - both under and above 800 USD - ship with customs duties and taxes pre-paid.
All prices and shipping amounts are in USD.
Delays
Once a parcel is with UPS it is in their hands. Circumstances outside our control - weather, public holidays, customs inspections - can add time, so we cannot guarantee an exact delivery date.
When we are not responsible for a package
Oldmine is not responsible for a lost or undelivered package where:
- the shipping details you provided were incorrect;
- you did not contact us within 30 days of purchase to say the package had not arrived;
- delivery failed because the address was invalid; or
- the package was refused or left uncollected.
Please check your shipping address carefully before you place the order.
Returns
Return shipping is arranged and paid by you, with UPS Express and full insurance. See our Refund Policy for how a return is made and what is deducted from a refund.
Questions
Write to hi@oldmineshop.com, or message @oldmine_jewelry on Instagram.
